Solving the US healthcare system’s shortcomings will take many individuals pushing back against the gravitational pull. It will require a more patient centered approach to healthcare services and business decisions based on a new set of principles.
The idea of self-service is one that consumers have embraced over time. Whether checking in for a flight at the airport via a kiosk, snapping a picture of a check on their cell phone to make a deposit or swiping a credit card at the gas pump, consumers have been conditioned to take more responsibility, […]
Over the last couple of weeks I’ve been speaking with a number of “ePatients” (empowered patients) about their experiences in healthcare, what they think about digital health, how they interact with providers, and a host of other issues. I’ve felt so lucky to be able to have these conversations, and as the CEO of a […]