Radka Papazova

Head of E-banking and Social Media, DSK Bank


DSK Bank – Mobile apps experience, plans and trends

DSK Bank’s experience in the field of Mobile applications

DSK Bank launched its first application back in 2012, thus being аmong the first banks with a mobile banking app in Bulgaria. For the period of 3 years DSK Bank introduced eight mobile applications, each one released for Android and iOS, and the first mobile banking app in Bulgaria for Windows operational system.
The presentation will guide you through the business perspectives and consumer benefits in mobile banking. You will also learn about the processes, and the challenges that we faced during the user interface creation, development, compliance requirements and implementation with other services and banking or non-banking systems.
What is the future of the mobile payments and m-commerce? What challenges we are facing? How our clients benefit from the opportunity to be mobile?


With over 14 years of experience in banking sector, Radka Papazova currently leads the business department in DSK Bank, responsible for digital channels development.
She has an extensive knowledges and experience related to the whole process of branch management, retail banking and online banking in Bulgaria and abroad.
Radka and her team are working on scaling and improving the User experience and all features of the internet banking platform DSK Direct and the mobile apps of DSK Bank.
DSK Bank is among the leaders in providing digital services in the Bulgarian market, with a wide range of payment transactions, online sales and remote channels variety.