Re-humanizing the Patient and Provider Interaction

Re-humanizing the Patient and Provider Interaction

As a former pre-medical student, I worked relentlessly throughout high school, college, and beyond to achieve my goal of becoming a physician. During this time, I encountered dozens of physicians urging me to re-think my decision. Their words and actions expressed general dissatisfaction with the career that I had been so passionate about for as long as I can remember.

Fast forward to post undergrad…I was preparing my medical school applications when I met the co-founders of Augmedix, Ian and Pelu. Their idea, Augmedix, had identified the exact problem that was plaguing the lives of the providers I had spoken to throughout my journey. Like so many others on our team, I fell in love with this vision for a patient-centered future and became obsessed with health care disruption through technology.

Over the past two years, I have grown the Clinical Operations team at Augmedix to over 130 individuals dedicated to helping doctors re-humanize their patient relationship. From when our first doctor turns on his lights in North Carolina to when our last doctor in Alaska leaves his office, we’re helping our doctors provide high quality care to the thousands of patients that walk through their doors. Unlike our health systems or patient populations, the digital health revolution is not regional. It has the potential to touch every doctor and patient in America with incredible speed.

Augmedix CEO Ian Shakil best crystallizes the Augmedix value proposition in a recent interview he gave to the Duke Global Entrepreneur Network:

“The biggest pain point in doctors’ lives is the computer and the electronic health record (EHR). Today, American doctors spend 2 hours or more entering and retrieving data into or from an EHR. This is not why they went to medical school. They hate it, and their patients hate it when doctors lose the personal focus and turn their backs because they have to manually enter data into a computer or run away because they have no time. Our solution resolves this problem. We allow doctors to have natural conversations with their patients. We extract structured data from these conversations, by way of the audio-visual stream captured by Google Glass. Augmedix fills out the forms, fields, and dropdowns of the EHR in real-time. We also pipe information in the other direction — and serve answers back to the doctor, based on natural commands. For example a doctor can query “show me the labs” and have the result delivered right to his heads-up-display without having to turn around and hunt and peck; this creates an almost Siri-like experience. In total, our “EHR push/pull” services save one-third or more of a physician’s day.”

Augmedix is just one of the many healthcare technology start-ups working to solve this problem. Products and services focused on improving the patient experience are defining this digital health care revolution. The value of these services, though rooted in technology, comes from the ability to improve relationships and connect people together.

In the coming years, the Augmedix service and others will return the joy of practicing medicine and treating patients to physicians and by doing so, improve the quality of patient care. I’m looking forward to sharing our vision for the patient-centered future of medicine with the MobCon community.

Photo Credit: tee_dang8 via Compfight cc